TABLE OF CONTENTS1. Introduction2. What can you expect from this article? Prerequisites4. Key Benefits of MB-910 certification5. Exam Pattern6. Percentage of questions for all Modules7. Study Materials and References8. Get Certified NowIntroduction
Microsoft Dynamics 365 is nothing more than a collection of interconnected Software as a Service applications and services. It was designed by Microsoft to transform your core customers, employees and business activities. It is preferred by organizations that need to be able to scale up or down as needed. Microsoft Dynamics 365 basics combine Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Microsoft Dynamics 365 foundations. However, the MB-910 certification exam focuses on CRM capabilities. Dynamics 365 offers integrated, automated, and intelligent sales and market capabilities that can efficiently connect, prioritize, and convert leads into paying customers. It integrates natively with Microsoft’s 365 productivity applications to provide a unified way to manage users and services.
What can you expect from this article?
This comprehensive study guide will help you pass the Microsoft Dynamic MB-910 certification exam. This blog contains everything you need to know about the Microsoft Dynamics 365 fundamental exam. I will guide you through the topics, exam patterns, dos and don’ts, and all the necessary material and links to help you learn and advance your career.
Whether they are a fresher or an experienced professional, MB-910 Microsoft Dynamics 365 fundamentals (CRM), requires that they have a general knowledge and relevant experience in Information Technology. They should also be familiar with customer engagement principles and business operations.
You can collaborate seamlessly with LinkedIn Sales Navigator by building relationships and enabling productivity.
To attract and nurture the right leads, create connected customer experiences
Personalize customer interactions using Customer Service.
Give your technicians and service managers the tools they need to provide exceptional customer experiences and maximize resources using Field Service. This will build customer loyalty and trust.
Project Operations capabilities can help you plan your project and ensure that the right resources will be available.
You can create dashboards, charts and views using Power BI. Also, you have the ability to integrate with MS Teams and Email, MS Word and Excel.
The table below summarizes additional information about the exam.
Percentage of questions in all modules:
Describe Dynamics 365 Marketing (10-15%)
This module will ask questions about Dynamics 365 Marketing’s capabilities, such as how to target customers with segments and subscription lists. It will also describe the lead generation process, including lead scoring, customer journeys, event management features, lead scoring, and related marketing apps like Linkedin Campaign Manager, D365 Customers Voice, D365 Customer Insights, and D365 Customer Voice. These apps include audience insights and experience insights.
Describe Dynamics 365 Sales (15-20%)
This module includes leads and the process for qualifying leads, opportunity management, description of the quote lifecycle, some use cases for orders, invoices, and tools and processes for forecasting sales. This module also describes the capabilities and features of sales-related apps such as Dynamics 365 Sales Insights or LinkedIn Sales Navigator.