The MB-910 Exam: Microsoft Certified Dynamics 365 Foundations Guide provides an overview of Dynamics 365’s client interaction features. You will learn about the customer experience and relationship management tools such as Dynamics 365 Marketing, Dynamics 365 Customer Service and Dynamics 365 Sales. This program offers both lectures and hands-on labs.
Before you can take the MB-910 certification exam, you should have a good understanding of IT or relevant IT experience. A solid understanding of customer interaction concepts and company operations is essential.
Skills measured
Demonstrate the marketing aspects Dynamics 365 (10-15%)
Demonstrate Dynamics 365’s sales process (15-20%)
Describe Dynamics 365 customer service (15-20%)
Demonstrate Dynamics 365 Field Service (15-20%)
Summarize the project management process (15-20%)
Summarize common traits (15-20%)
Resources to help pass the MB-910 exam
Online and for free: Learn about the basics of customer interaction and Dynamics 365 customer interaction apps.
Microsoft Dynamics 365 Fundamentals: Explore Dynamics 365 Marketing
Microsoft Dynamics 365 Fundamentals: Explore Dynamics 365 Sales
Microsoft Dynamics 365 Fundamentals: Explore Dynamics 365 Customer Service
Microsoft Dynamics 365 Fundamentals: Explore Dynamics 365 Field Service
Microsoft Dynamics 365 Fundamentals: Explore Dynamics 365 Project Operation
Instructor-led and paid
MB-910 Exam Course: Microsoft Certified: Dynamics 365 Fundamentals, (CRM). This program will introduce Dynamics 365’s client interaction capabilities. Learn about customer interaction and the many consumer engagement apps.
Exam topics for MB-910
Describe the competencies required for project scheduling and data management. Describe the competency models and resource skills
Describe Dynamics 365 Customer voice’s characteristics. Demonstrate how subgroups can be used to target consumers.
Describe the inbound marketing process and how to evaluate it. Describe the methods and tools used to predict sales.
Define Omnichannel Customer Service. Explain the potential of Dynamics 365 Campaign
Identify the characteristics of client engagement that are similar. Explain the functions of LinkedIn Campaign Director
Define strategic planning attributes. This includes competencies, expertise, and performance models. Describe the options for document management using SharePoint Online.
Discuss the options for resource management and inventories. Describe the features and functionality required for event management
This overview will give you an overview of Dynamics 365 Customer Services and the Dynamics 365 sales lifecycle.
Instances, processes, and entitlements should be provided. Define the functionality of the Audit feature.
Summarize Dynamics 365 Customer Analytics’ functionalities, focusing on customer observations.
Explain the process of qualifying leads and generating leads, including lead scoring. Demonstrate the life cycle of a service call, including the creation of work orders
Describe the procedures for managing customer assets and preventative maintenance. Demonstrate the process for customer acquisition.
Information about the MB 910 Exam
Practice exam-related skills is the best way to prepare for the exam. Experience working with Dynamics 365 is a must. The MB-910 exam course by NetCom Learning is an instructor-led online course that will help you to become familiar with customer engagement, Dynamics 365 marketing, sales, and field service. It also includes other topics that are part of the certification process. You will be able access to Microsoft Official Courseware (MOC), practice tests, and labs through this course. You will also have access to the class recordings for one year and 24×7 learner support.