The ITIL Foundation Certification Training Course explains the ITIL Service Lifecycle. It shows that the Service Strategy stage of the ITIL Service Lifecycle is the first. The Service Strategy Stage provides guidelines for the design, development, implementation, and maintenance of Service Management. The Service Strategy stage guides the implementation of IT service strategies in order to meet the company’s business objectives and strategies.
Service Strategy in the ITIL Service Lifecycle
The ITIL Service Lifecycle starts with Service Strategy. The Service Strategy stage provides guidelines for supporting the other stages in the ITIL Service Cycle: Service Design, Service Transition and Service Operation. The IT Service Owner is responsible for the successful implementation of a service through the ITIL service lifecycle processes.
To ensure better service management throughout the organization, a service owner must complete Service Strategy within the scope ITIL’s entire service lifecycle. The Service Strategy stage supports the other stages of the service lifecycle and should be used to implement a comprehensive strategy. Learn more about service management in the ITIL Foundation exams and ITIL Overview course.
Role of service strategy in developing markets
An organization’s main objective is to improve its position in existing markets and expand into new markets. These strategies must be reflected in the Service Strategy stage. The Service strategy stage also links the business objectives to the IT strategies. This includes the development and expansion of existing and new market.
Service Strategy: Service Assets and Service Catalogue
The Service Strategy stage covers service assets and the Service Catalogue. A new business case might require new services, processes, new resources capabilities or the retirement of some services. This is where service assets, the service catalog (which includes all services and details about the services provided by an organisation), are considered.
Controlling Risks and Costs in the Service Strategy Stage
The Service Strategy stage should ensure that risks and costs are managed. It is crucial to control costs as services that are more expensive than they provide value for customers will not be viable. You should also have appropriate risk management plans, actions, and recovery steps in place if your service management strategy is at risk. The Service Strategy stage should ensure that costs and risks are managed in service management.
Consider Competitors in Stage 2 of the Service Strategy Stage
Insights from the competition should also be part of the Service Strategy stage. You should also be aware of the strengths and weaknesses of your competitors if your organization is not the only provider of services in the market. You should devise strategies to offer unique and winning services that your competitors or competitors cannot offer. This will allow your company to become a market leader.
The Service Strategy Stage, and Business Objectives
IT strategies should be developed to achieve business objectives once the business objectives have been established. This includes developing new services and processes, or retiring services that are not aligned with business objectives.
The Service Strategy Stage aims to provide distinct services
Your company should be monitoring the competition and planning the right business strategies to stay relevant in the market. To survive in the market, you must offer a unique and superior product or service that your competitors cannot. If a customer finds tail, it is a good sign.